Refund and Returns Policy

Last Updated: May 4, 2026

At Rise Up Edu, we strive to provide the best educational consultancy and admission assistance. Because our services involve digital processing, consultancy time, and third-party university applications, our refund policy is as follows:

1. Consultancy Services

Initial Consultation: Fees paid for initial counseling or profile evaluation sessions are non-refundable once the session has been conducted.
Service Packages: If you have enrolled in a full admission assistance package, you may request a partial refund within 7 days of enrollment, provided no application has been submitted to a university on your behalf. A processing fee will be deducted.

2. Admission & University Fees

Application Fees: Any fees paid directly to universities or colleges are subject to that specific institution’s refund policy. Rise Up Edu is not responsible for refunding fees collected by third-party institutions.
Tuition Fees: Refunds for tuition fees must be handled directly with the university. We will assist you in the documentation process for such refunds where applicable.

3. Language Courses & Training

For online or offline language courses (e.g., German Language), refunds are available only if requested 48 hours before the batch start date.
Once a course has commenced, no refunds will be issued.

4. Non-Refundable Items

Digital downloads or study materials.
Government or visa processing fees.
Administrative charges for document translation or notarization.

5. Refund Process

To request a refund, please email us at workandresidencypermit@gmail.com with your order details and the reason for the request.

Approved refunds will be processed within 7–10 working days.
Refunds will be credited back to the original payment method used during the transaction.